Terms & Conditions


We accept all major debit and credit cards, including American Express. We also accept payment by PayPal and cheque, made payable to William Turner Master Cutlers. All online payments are totally secured with the latest industry compliant software.

Delivery Cost

UK orders - £5.00.

Worldwide orders – prices quoted per order.


Speed of Delivery

All items are made to order. Delivery for sterling silver takes 8-10 weeks, silver plate 4-6 weeks and stainless steel 3-4 weeks.


Prices shown on the website are current retail prices and are therefore inclusive of VAT at 20%, but exclude the cost of delivery and insurance, which will be added to the price of your order. We always endeavour to keep the cost of delivery and insurance as low as possible.

Our prices are as stated on the site at the time you place your order. If, due to an error or omission, the price published is wrong, we will advise you of the correct price and allow you to change or cancel your order.

Returns Policy

If you change your mind for whatever reason about the items you have purchased, we will happily refund the cost of your purchase. Please try to ensure that the items are returned with their original packaging, and that we have been advised within 7 working days of you receiving them.

When returning the package and insure it for the value of the packing note. This will protect you in case the package gets damaged on its way back to us. We can’t be held responsible for parcels that do not manage to get back to us. When we receive the parcel, we will check it and refund the amount of the order, plus the postage you have paid to return it to us.

Damaged Items

In the unlikely event that your items get to you in a damaged state, please advise us as soon as possible. This will enable us to go back to the carriers.


William Turner Master Cutlers Ltd provide this site and the products offered under certain Terms and Conditions that protect BOTH YOU AND US. By ordering any items from us, you are agreeing to the following Terms and Conditions:

We reserve the right to change any Terms and Conditions at any time.

All transactions undertaken are governed by the law in England and Wales.

Ownership of goods does not pass to you until we have received payment and dispatched the goods.

The content and creative in this website is owned under copyright of William Turner Master Cutlers Ltd. No representation of this material may be undertaken without the prior permission from William Turner Master Cutlers Ltd.

William Turner Master Cutlers Ltd can’t guarantee that information provided on the website or pictures will wholly represent the items received, although every effort will be made to try to make sure that we provide the clearest pictures and descriptions possible.

William Turner Master Cutlers Ltd are only responsible for the content of their site, and can’t be held accountable for anything linked to any 3rd party or the content of 3rd party sites.

Thank you for taking the time to read through these Terms and Conditions!

The William Turner Cutlery team

If you have any questions regarding our privacy policy, please email info@williamturnersheffield.com

Trading Details and Registered Address

William Turner Master Cutlers Ltd

35 Talmena Avenue


PL27 7RP

Telephone Number: 0114 275 7487

Company Registered Number: 09311496