FAQ

Can I order single items?

Of course you can order as many, or as few, items as you wish. You are not committed to purchasing a complete set or range for one or two pieces.

What is your range of Ancillary and Serving pieces?

Our Complimentary and Serving pieces range from the very small cocktail (seafood) forks to the large (American Salad Servers and Punch ladles) encompassing child’s sets, sugar sifter spoons, jam spoons to the more unusual Lobster picks, Jelly spoons and cranberry ladles. See the site for the full range.

Can I purchase gifts and accessories here?

You may purchase any gift or accessory here. If there is anything you require but do not see, please contact us. We manufacture a very wide range and it is not possible to illustrate them all.

Can you engrave my cutlery to my requirements?

We can certainly engrave cutlery – and have done in the past on many occasions with both initials and artwork. There will be a small charge for this and it would be best if we can be contacted first.

What is a Hallmark?

British Hallmarks have acted as a consumer protection for over six hundred years. When Birmingham and Sheffield silversmiths often lost their wares on the journeys back and forth from the London Assay Office and in 1773 they created their own Sheffield Assay Office.

What is Sterling Silver?

Sterling silver has 925 parts of pure silver out of 1000. The remaining alloy contains material such as copper to make it more malleable. The marks will denote that each piece has been independently tested by the official Assay Office, in our case Sheffield (the Yorkshire Rose) and that it conforms to the legal standards required of fineness and purity.

What is silver plate?

Otherwise known as EPNS – electroplated nickel silver. This mixture of copper, zinc with 10% nickel produces the finest alloy providing strength and durability and also provides the best adhesion or coating. The electroplate is of varying thickness between 10 – 40 microns the most usual measurement being 35 microns – 50-year plate.

What are the knife-blades made from?

All our William Turner brand knife blades are made from martensitic steel. This has a 12/14% chrome content and a .28%. 36% carbon, which gives a hard and lasting cutting edge, which is, honed in the traditional Sheffield way ie from top to bottom and from side to side, thus eliminating the need for a serration to be applied.

Who is William Turner?

William Turner was the founder of a business in Sheffield that smelted and refined gold and silver. The majority of the company’s early production was to supply to other Cutlers for finishing and sale under their own name – in essence the Cutler’s Cutler. In the early 1930’s the company designed two of the classic Sheffield patterns – Jesmond and Harley – Jesmond being named after the village where William Turner was born and Harley, a village near to Sheffield providing coal for the power. Today William Turner’s tradition as a Master Cutler lives on through the maternal grandson (William Longden) and the company continues to produce the highest quality Sheffield cutlery in Hallmarked Sterling Silver, Silver Plate and 18/10 Stainless Steel. The cutlery is sold to the public on a mail order basis thereby ensuring that costs to the public are kept low.

What is Tarnish?

Tarnish is a natural occurrence developing on any silver or silver plated item. It is simply as reaction to chemicals in the air or traces remaining from contact with various foodstuffs and develops as an oxidised layer. This reaction is merely cosmetic and not harmful to the cutlery. It may appear in one of several ways – a general loss of shine, golden film or surface spots which appear to be in the metal itself.

What are the causes?

Common causes are found in foods, chemicals and pollutants I e mayonnaise, eggs, vinegars, bleach, rubber and cigarette/fire smoke.

Can it be prevented?

If after using your cutlery you remove all traces of food and follow the washing recommendations the possibility of tarnish developing will be minimised. Where possible store your cutlery in a lined cabinet (canteen) or cutlery roll to provide further protection.

How do I remove tarnish?

If tarnish appears it can be removed by using a proprietary silver cleaning product in accordance with their instructions. We do not advocate the use of dips or plates where the cutlery is immersed in the solution or left to soak with a plate of another metal as this will most certainly cause a harsh reaction and result in marking the material.

How do I order online?

We hope that the ordering process on our site is self explanatory however, if you do experience any problems please contact us.

Do you guarantee your cutlery?

We are justifiably proud of our product and our William Turner brand cutlery is guaranteed for a lifetime against faulty workmanship and materials.

How can I contact you?

William Turner can be contacted in one of several ways. By telephone on 0114 275 7487 or Lo-call 0870 671 0071. By fax on 0870 904 6622. By e-mail on info@williamturnersheffield.com

What metals do you manufacture your cutlery in?

Hallmarked Sterling Silver, Silver plate – 35 micron and 18/10 stainless steel.

What designs do you manufacture?

Albany, Baguette, Bead, Chester, Continental Thread, Corinthian, Dubarry, Featheredge, Fiddle Thread and Shell, Filet, French Leaf, Grecian, Harley, Jesmond, Kings, La Regence, Louis XV, Ludlow, Old English, Old English Fiddle, Pistol Rattail, Plain Fiddle, Queens, Rattail, Ribbon & Bow, St James, York

What is the Ashbourne Collection?

The Ashbourne Collection features eight designs which are of the continental sizing – broader, longer and heavier than their English counterparts.

What designs are featured in the Ashbourne Collection?

The designs are – Baguette, Continental Thread, Corinthian, French Leaf, Louis XV, Old English Fiddle, Plain Fiddle and Ribbon & Bow.

What is 18/10 stainless steel?

A Sheffield metallurgist, Harry Brearley, invented stainless steel in 1914 and it has proved ideal for spoons and forks as well as knife-blades. The 18/10 comes from the two main additives to iron that make it stainless, that are 18% chrome and 10% nickel and is stamped on every item. There are a number of other trace elements including manganese, carbon and silicone.

How long will it take from ordering until I receive my cutlery?

We at William Turner will always endeavour to send your cutlery to you as soon as possible. However our delivery date depends on two factors – our current stock availability and our current production programme. Your order should be delivered to you between two and four weeks. In the case of Sterling Silver there can be a slight delay of between six to eight weeks due to the fact that each item has to be sent to the Sheffield Assay Office to be tested.

When do I pay for my order?

In the case of credit card payments we will only apply for authorisation once your order is ready for dispatch. For cheque payments we will only bank your cheque when your order is ready for dispatch. For Hallmarked Sterling Silver cutlery we ask for a deposit of thirty percent of the total of the items ordered. This will be banked immediately and the balance will be requested ten days before dispatch of your order.

What are the sizes of the sets that you offer?

We offer 44, 60, 62, 84, 88 and 124 size sets. Below we have detailed what pieces constitute a set. However, if there are items which you wish to omit from – or add to – your set then there is no obligation to stay with the suggested items featured in our sets.

Size of set
44
60
62
84
88
124
Table Knives
6
8
6
8
12
12
Dessert Knives
6
8
6
8
12
12
Table Forks
6
8
6
8
12
12
Dessert Forks
6
8
6
8
12
12
Dessert Spoons
6
8
6
8
12
12
Soup Spoons
6
8
6
8
12
12
Table Spoons
2
4
2
4
4
4
Tea Spoons
6
8
6
8
12
12
Coffee Spoons
6
8
12
Fish Eater Forks
6
8
12
Fish Eater Blades
6
8
12

What marks will I see on my cutlery?

There will be three different sets of marks according to which material your cutlery is supplied in. However, all the knife blades unless requested otherwise, will carry the William Turner – Master Cutlers etch. We think that this not intrusive as the finish is like satin not the hard etch of engraving.

For Hallmarked Sterling Silver there are five marks i e the mark of the manufacturer (in our case WT); the purity of the silver which will be 925 in an oval shape; the rose (for the Sheffield Assay Office.); the lion passant the traditional mark denoting sterling silver and the year letter – 2005 the letter “F” in a box. All these marks appear on the underside of the handle of the item of cutlery.

For Silver Plate the mark appears on the underside of the handles and will read EPNS A1 Sheffield England. For the majority of our items the thickness of the plate is 35 microns and will last at least 50 years.

For 18/10 Stainless Steel the mark appears on the underside of the handles and will read Stainless Sheffield England 18/10.

How do I store my cutlery?

It would be preferable if your cutlery could be stored in one of our custom-made cabinets. However, we appreciate that not everyone has the space to either display or store one of our cabinets and therefore we recommend that, in the case of both Hallmarked Sterling Silver and Silver Plate that your cutlery be stored in tarnish resistant rolls (“Tarnprufe”) which can be purchased from this site. They are available in two sizes are sufficient for most purchases.

There are also tarnish resistant bags available for soup ladles, sauce ladles, fish server blades, fish server forks, fruit serving spoons and serving spoons.

Please contact our sales office for further details (0114 275 7487).

What items of cutlery compose a place setting?

There are several place settings in the trade, A set can be known as an English place setting, comprising of seven items, a ten piece place setting, an American place setting and a European place setting.

The English place setting comprises of a Table Knife, Table Fork, Soup Spoon, Dessert Knife, Dessert Fork, Dessert Spoon and Tea spoon. The ten piece place setting comprises all the items in the seven piece setting with the addition of a coffee spoon, fish knife and fish fork.

The American place setting comprises, table knife, table fork, dessert spoon, salad fork, tea spoon – American size.

The European place setting consists of a table knife, table fork, table spoon, dessert spoon, dessert fork and tea spoon.

Is it safe to use my credit card?

Our online ordering system uses industry standard security, including 128 bit encryption of all data sent from your browser to our payment system. This means that anyone intercepting the transmission of your order will only be able to see strongly encrypted data.

We also do not store any credit/debit card data and all verification of credit/debit cards is performed by the acquiring bank.

If you still do not wish to use our online ordering facility, you can phone your order through to us by phoning our sales office (0114 275 7487).

How do I care for my cutlery?

Please look at our cutlery care covering the care of Hallmarked Sterling Silver, Silver Plate and 18/10 Stainless Steel cutlery individually.

What special offers do you have at present?

See our cutlery sets special offers page for our current offers.

How big are the Cutlery Items?
To find out the size of each piece of cutlery, visit our ‘Cutlery Sizes’ page.