Delivery and Ordering

How to Pay

Preferred method of payment

We accept all major credit and debit cards, including American Express. If ordering from outside the UK you may pay with a credit card. Your card issuing company will convert the £ pounds sterling into your base currency at the current exchange rate. Details of the transaction will appear on your card statement.

William Turner takes credit card security extremely seriously. We utilise industry leading software and encryption in order to ensure that the payment details submitted to us are not seen by unauthorised personnel. At no time will your credit card details be transmitted by us in an unsafe manner.

Delivery

All silver plate and stainless steel cutlery usually takes four to six weeks from receipt of order and the anticipated delivery date to the customer will be advised in the letter of order acknowledgement which is automatically sent to every customer on receipt of their order. If a customer has a more urgent requirement they can contact our Sales Office on 0114 275 7487 and we will do our utmost to oblige if at all possible.

All orders for hallmarked sterling silver take a minimum of 8 to 10 weeks from receipt of order and the anticipated delivery date to the customer will be advised in the letter of order acknowledgement which is automatically sent to every customer on receipt of their order. We do not hold any stocks of hallmarked sterling silver but would do our absolute utmost to accommodate the customers’ requirements.

Once you have placed your order relax. Our efficient Mail Order Team will place your order in a queue and it will be processed as soon as possible.

You may cancel your order in accordance with your rights under the Distance Selling Regulations. To cancel, please write/fax/e-mail us within 7 days of placing your order. Cancellations may not be made by telephone. We do have the right to deduct the postage charge from your refund.

International Delivery

We ship to many countries. If your country is not listed on our drop down menu and you would like to make a purchase, please get in touch.

Please note that many countries have import restrictions on certain products or materials. Customers are responsible for checking with the local customs authorities before placing an order for international delivery.

William Turner cannot offer any assistance in this process.

William Turner products are sold in £ pounds sterling on a delivery duty unpaid basis. The recipient may have to pay import duty or a formal customs entry fee prior to or on delivery. Additional taxes,fees or levies may apply according to local legislation and customers are advised to check these details before placing an order.

Please note that any items over 10kg may have to be sent by air freight and therefore shipping quotes will be provided seperately.

Prices

Prices shown on this website are current UK retail prices and therefore are inclusive of VAT at 20%, but exclude the cost of delivery and insurance, which will be added to your order at checkout. All orders that are being sent outside of the EU will have the 20% VAT refunded to their card on when the order is processed.