Delivery & Returns Policy

Delivery Cost

UK orders - £5.00.

Worldwide orders – prices quoted per order.

 

Speed of Delivery

All items are made to order. Delivery for sterling silver takes 8-10 weeks, silver plate 4-6 weeks and stainless steel 3-4 weeks.

Prices

Prices shown on the website are current retail prices and are therefore inclusive of VAT at 20%, but exclude the cost of delivery and insurance, which will be added to the price of your order. We always endeavour to keep the cost of delivery and insurance as low as possible.

Our prices are as stated on the site at the time you place your order. If, due to an error or omission, the price published is wrong, we will advise you of the correct price and allow you to change or cancel your order.

Returns Policy

If you change your mind for whatever reason about the items you have purchased, we will happily refund the cost of your purchase. Please try to ensure that the items are returned with their original packaging, and that we have been advised within 7 working days of you receiving them.

When returning the package and insure it for the value of the packing note. This will protect you in case the package gets damaged on its way back to us. We can’t be held responsible for parcels that do not manage to get back to us. When we receive the parcel, we will check it and refund the amount of the order, plus the postage you have paid to return it to us.

Damaged Items

In the unlikely event that your items get to you in a damaged state, please advise us as soon as possible. This will enable us to go back to the carriers.